Privacy Policy

Effective Date: August 6, 2025

At Fairytale Lighting ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.

1. Information We Collect

When you interact with our website or services, we may collect:

  • Personal Information: Your name, email address, phone number, address, or other contact details submitted via forms, bookings, or newsletter sign-ups.

  • Technical Information: IP address, browser type, pages visited, and device type.

  • Communication Data: Information provided in messages, appointment requests, or consultations.

2. How We Use Your Information

We may use your personal information to:

  • Respond to inquiries and customer support requests

  • Confirm appointments or service details via email, call, or text

  • Send promotional or informational content (only with your consent)

  • Improve our website performance and user experience

  • Comply with legal obligations

Terms and Conditions

3. SMS/Text Message Communications

When you provide your phone number and check the SMS consent box on our forms, you agree that Fairytale Lighting may send you SMS/text messages for:

  • Appointment confirmations and reminders

  • Project updates or urgent notifications

  • Promotional offers, holiday specials, or seasonal updates

  • Message Frequency: 1–4 messages per month on average.

Opt-Out: You may stop receiving SMS/text messages at any time by replying STOP. After you opt out, you will receive one confirmation message, and no further texts.

Help: If you need assistance, reply HELP or contact us at info@fairytalelighting.com or (213) 410-2174.

Message & Data Rates: Message and data rates may apply depending on your mobile carrier plan.

Consent: SMS consent is not required to purchase or receive services. Your phone number and SMS consent will not be shared with third parties for their marketing purposes.

4. Communication & Marketing

We may send occasional marketing emails or texts if you have opted in. You can opt out by:

  • Clicking "Unsubscribe" at the bottom of any email

  • Replying STOP to any SMS/text message

  • Contacting us directly at info@fairytalelighting.com or (213) 410-2174

5. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

  • Service providers (e.g., email/SMS platforms, website hosting)

  • Legal authorities if required by law

  • Payment processors or booking systems (only as needed to complete transactions)

6. Data Security

We take reasonable precautions to protect your information using secure platforms and practices. However, no method of transmission or storage is 100% secure.

7. Your Rights

Depending on your location, you may have rights to:

  • Access or correct your personal data

  • Request deletion of your information

  • Withdraw marketing or SMS consent at any time

  • Object to marketing communications

To exercise these rights, email us at info@fairytalelighting.com or call (213) 410-2174.

8. Cookies & Tracking

We may use cookies and analytics tools (e.g., Google Analytics) to understand how visitors interact with our site. You can adjust your browser settings to refuse cookies.

9. Childrens Privacy

Our website is not intended for children under 13. We do not knowingly collect information from minors without parental consent.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with the effective date.

11. Contact Us